Privacy Policy
WebNagar WhatsApp Automation Services (msg.webnagar.com)
1. Introduction
This Privacy Policy describes how WebNagar (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you access or use our platform msg.webnagar.com (the “Platform”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Scope of Policy
This Privacy Policy applies specifically to services offered via msg.webnagar.com, a platform designed for WhatsApp automation, chatbot services, and customer communication workflows.
3. Information We Collect
3.1 Information You Provide
We may collect the following information when you use our Services:
Name, email address, phone number
Business details (company name, industry, etc.)
Account login credentials
Payment-related information (processed via third-party gateways)
Messages, templates, and chatbot content created by you
3.2 Customer Data (Processed on Your Behalf)
As part of our Services, you may upload or process customer data such as:
Customer phone numbers
Names and contact details
Messages and communication history
This data is processed on your behalf, and you remain the owner and controller of such data.
3.3 Automatically Collected Information
We may automatically collect:
IP address
Browser type and device information
Usage data (pages visited, actions performed)
Log files and system activity
4. How We Use Your Information
We use collected information to:
Provide and operate our Services
Enable WhatsApp automation and message delivery
Improve platform functionality and user experience
Communicate with you regarding updates, support, and service-related notices
Ensure security and prevent misuse
5. Role of WebNagar (Data Processor)
WebNagar acts as a technology provider (data processor) for customer data processed through the platform.
You are the data controller of your customer data
You are responsible for obtaining user consent before messaging
You are responsible for compliance with applicable data protection laws
WebNagar does not control or take responsibility for the legality of customer data uploaded or processed by you.
6. Compliance with WhatsApp
Our Services integrate with WhatsApp.
By using our platform, you acknowledge:
Messages are sent via WhatsApp infrastructure
You must comply with WhatsApp policies
WhatsApp may independently process data as per its own privacy policy
We are not responsible for WhatsApp’s data handling practices.
7. Data Sharing and Disclosure
We do not sell your personal data.
We may share data only in the following cases:
With third-party service providers (e.g., hosting, payment gateways, APIs)
To comply with legal obligations
To protect our rights, users, or system security
All third-party partners are required to maintain confidentiality and security.
8. Data Storage and Security
We implement reasonable technical and organizational measures to protect your data, including:
Secure servers and encryption practices
Access control and authentication systems
Monitoring and logging for security purposes
However, no system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your data:
As long as your account is active
As required to provide Services
As needed to comply with legal obligations
You may request deletion of your data by contacting us.
10. User Responsibilities
You agree that:
You will collect and use customer data lawfully
You will obtain proper consent before sending messages
You will provide opt-out options to your users
WebNagar is not responsible for misuse of data by users.
11. Cookies and Tracking
We may use cookies and similar technologies to:
Improve user experience
Analyze platform usage
Maintain session and login information
You can control cookie settings through your browser.
12. Third-Party Services
Our platform may integrate with third-party services such as:
WhatsApp APIs
Payment gateways
Analytics tools
We are not responsible for the privacy practices of these third parties.
13. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Request data portability
To exercise your rights, please contact us.
14. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Platform. Continued use of the Services constitutes acceptance of the updated policy.
16. Governing Law
This Privacy Policy is governed by the laws of India.
17. Contact Information
For any privacy-related queries, contact:
Email: support@webnagar.in
Phone: 9860666687